AT&T: Plans, Coverage & Deals

AT&T Frequently Asked Questions

What is AT&T?

AT&T is one of the major US carriers and a mobile network operator (MNO), meaning it builds and runs its own cellular network. It owns spectrum, operates cell towers, and leases wholesale access to smaller carriers.

Who owns AT&T?

AT&T's wireless business operates as AT&T Mobility, a wholly owned subsidiary of the publicly traded AT&T Inc. (NYSE: T). As a public company, AT&T is owned by its shareholders.

When was AT&T founded?

The AT&T name traces back to the American Telephone and Telegraph Company, founded in 1885. The modern wireless business began in 2000 as Cingular Wireless and took the AT&T Mobility name in 2007.

What network does AT&T use for coverage?

AT&T runs its own nationwide network. You can see its real-world 5G and 4G LTE footprint on the AT&T coverage map.

Does AT&T have good coverage?

AT&T is one of the three national networks and covers most of the US with 5G and 4G LTE. Coverage is strongest in metro and suburban areas and varies more in rural regions. Check the AT&T coverage map for your address.

What features does AT&T support?

AT&T supports VoLTE, WiFi calling, visual voicemail, MMS, eSIM, hotspot, domestic roaming, and cellular smartwatch lines. It also offers international calling, Canada and Mexico roaming, international data roaming, and multi-line discounts. On a family plan, the per-line price drops as you add lines.

Does AT&T support international calling or data roaming?

Yes. Both come as paid add-ons. International calling is a $15 add-on with unlimited minutes to over 85 countries and discounted rates to 140 more. The AT&T International Day Pass costs $12 per day for one line and $6 per additional line, and includes unlimited talk, text, and high-speed data in more than 210 destinations.

Does AT&T support hotspot devices?

Yes. AT&T offers plans for dedicated hotspot devices.

Does AT&T support tablets?

Yes, AT&T supports tablets. You can add a tablet line to the Value 2.0 and Extra 2.0 plans for $20 per line per month. The Premium 2.0 plan offers 50% off a tablet line or a watch line, so you could get a tablet line for $10. And the Elite 2.0 plan includes a tablet line for free.

Does AT&T support smartwatches?

Yes, AT&T supports cellular smartwatches. You can add a watch line to your plan for $10 per line per month. AT&T's Premium 2.0 plan offers 50% off a watch or tablet line, so you could get a watch line for $5. And the new AT&T Elite 2.0 plan includes a watch line for free.

What is AT&T's device unlock policy?

For postpaid devices, AT&T requires the device to be active for at least 60 days and paid in full before it is eligible to be unlocked. AT&T Prepaid device must be active for six months before they are eligible to be unlocked. Once your device is eligible, you can submit an unlock request on AT&T's website.

How do you contact AT&T customer service?

AT&T offers customer service by phone, online chat, and in store. Phone support lines include:

• Bill and Account support: (800) 331-0500, available M-F 8am-8pm CT, Sa-Su 9am-7pm CT
• New Service support: (888) 333-6651, available M-F 8am-8pm CT, Sa-Su 9am-7pm CT
• Support for Travel Abroad: +1 (314) 925-6925, available 24/7
• Disability Resources: (866) 241-6568, available M-F 9am-7pm CT, Sa-Su 9am-6pm CT, also via TTY at (866) 241-6567 with the same hours

What phones work on AT&T?

AT&T works with phones compatible with its network bands, including recent iPhone and Android models. You can bring your own unlocked device or buy one from AT&T, then activate with a physical SIM or eSIM.