AT&T Prepaid: Plans, Prices, & Features

AT&T Prepaid Frequently Asked Questions

What is AT&T Prepaid?

AT&T Prepaid is a pay-in-advance wireless service from AT&T that needs no contract or credit check. It runs on AT&T's network and generally costs less than AT&T's postpaid plans.

Who owns AT&T Prepaid?

AT&T Prepaid is owned and operated by AT&T. It is the company's in-house prepaid brand, not an independent carrier or a third-party MVNO.

When was AT&T Prepaid founded?

The service traces back to AT&T's GoPhone prepaid brand, which AT&T rebranded as AT&T Prepaid in 2017. The underlying GoPhone name had been in use for years before that across AT&T and its predecessors.

What network does AT&T Prepaid use for coverage?

AT&T Prepaid uses AT&T's own nationwide network, the same towers and spectrum that serve AT&T's postpaid customers. There is no separate prepaid network.

Does AT&T Prepaid have good coverage?

Because AT&T Prepaid runs directly on AT&T's network, its coverage matches AT&T itself, which is one of the three largest networks in the country. How well it performs depends on AT&T's footprint where you live and travel. Check the AT&T coverage map for your area before switching.

What features does AT&T Prepaid support?

AT&T Prepaid supports a full set of modern wireless features:

• VoLTE
• WiFi calling
• Visual voicemail
• MMS (multimedia messaging service)
• eSIM
• Hotspot
• Domestic roaming
• International calling
• Canada and Mexico roaming
• International data roaming
• Multi-line discounts

Does AT&T Prepaid support international calling or data roaming?

Yes. AT&T Prepaid supports both international calling and international data roaming, offered as optional paid add-ons rather than being built into every plan.

Does AT&T Prepaid support hotspot devices?

Yes, AT&T Prepaid supports hotspot devices. The available plans are:

• $20 for 20GB (requires upfront $240 payment for the year)
• $35 for 15GB
• $55 for 50GB
• $90 for 100GB

Does AT&T Prepaid support tablets?

Yes, AT&T Prepaid supports tablets. You can use any of the prepaid data-only plans in a tablet. The plans are:

• $20 for 20GB (requires upfront $240 payment for the year)
• $35 for 15GB
• $55 for 50GB
• $90 for 100GB

Does AT&T Prepaid support smartwatches?

No, AT&T Prepaid does not support smartwatches such as the Apple Watch, Samsung Galaxy Watch, or Pixel Watch. You can still use a smartwatch with your phone by pairing it via Bluetooth, and you still make and receive calls on your watch when it is in Bluetooth range of your phone. However, your watch will not get its own cellular service and it will not be able to make calls when it is out of range of your phone.

What is AT&T Prepaid's device unlock policy?

AT&T will unlock an AT&T Prepaid device once it meets the criteria below:

• The device has at least 6 months of paid AT&T Prepaid service
• It is not active on another AT&T account
• It has not been reported lost, stolen, or linked to fraud

Unlock requests are submitted through AT&T's device unlock portal, and unlocking is free. Active-duty military can request an early unlock with deployment documentation.

How do you contact AT&T Prepaid customer service?

You can reach AT&T Prepaid support by phone or by text:

• By phone: Call (800) 901-9878 from any phone, or dial 611 from your AT&T Prepaid phone. Phone support is available Monday through Saturday from 9am to 9pm ET.
• By text: Text "prepaid" to 75421 to chat with a representative. Chat support is available Monday through Saturday from 9am to 11pm ET, and Sunday from 10am to 11pm ET.

What phones work on AT&T Prepaid?

AT&T Prepaid works with unlocked phones compatible with AT&T's bands, including recent iPhone and Android models. You can bring your own compatible device or buy one from AT&T, then activate with a physical SIM or eSIM.